Published August 8, 2026 by Emma Brooks
Illustrative story. This fictional example was created to demonstrate the YourHero experience.
Our internal approval workflow contained eleven steps and regularly delayed customer requests.
We assumed automation was the obvious solution because employees were spending so much time moving information between systems and waiting for approvals.
We automated routing, notifications, and several approval actions. The workflow became faster, but it remained unnecessarily complicated.
Only after implementation did we challenge the process itself. Five of the eleven steps could be removed entirely. Simplify first. Automate second.